@inproceedings{schefels.FrameworkAnalysis,
 author    = {Schefels, Clemens and Zicari, Roberto V.},
 title     = {A Framework Analysis for Managing Explicit Feedback of Visitors of a Web Site},
 booktitle = {Proceedings of the 12th International Conference on Information Integration and Web-based Applications \& Services (iiWAS2010)},
 year      = {2010},
 month     = {11},
 pages     = {481--488},
 isbn      = {978-3-85403-272-4},
 doi       = {10.1145/1967486.1967561},
 location  = {Paris, France},
 publisher = {ACM},
 address   = {New York, USA}
}